Delivery & Returns

DELIVERY

I’ve paid for express delivery why has my order not arrived?

All delivery times, including Express delivery, are from the point of dispatch and not from the point of order. When selecting express delivery if one or more of your items are not in stock, a message will have appeared in blue on the basket page highlighting this and that it would cause a delay in your order. For further information please contact us.

My tracking number does not work, why?

Tracking numbers rely on the delivery agents updating their systems so please allow one working day for the tracking number to be updated. If after this period the tracking number is still not working please contact us.

RETURNS

How can I return an item?

If the item(s) you have ordered are unwanted, damaged, faulty or incorrect, you must contact us within 14 days of receiving your item(s) to discuss your return. Please ensure you have completed the product return form on the returns page of the website OR contact us directly so we can take appropriate action.

Why do I need a Returns Authorisation Number and form to return my goods?

We require you to obtain a returns number so the team will be able to quickly locate your account and process your return as soon as possible for you.

Where should I return the goods to?

Please return any items in the original packaging (unless faulty) with your returns form included to the following address: Nevlock engine components, 16 Cavans way, Binley Ind Est, Coventry, CV3 2SF.

How long will a refund take?

Once we have processed the refund it will usually take 3-5 working days for the funds to show in your account. This may vary depending on your bank.